Shipping and Return Policy

Return Policy

Shipping and Returns

We ship cargo nets and related products to customers in the United States, Canada, Australia, and the United Kingdom. Shipping availability, delivery time, shipping charges, and applicable import costs may vary depending on the destination country and the size and weight of the order.

Delivery Times

For USA orders, you can generally expect delivery within 5–7 business days after the order has been processed and dispatched.

For international orders, you can generally expect delivery within 5–10 business days after the order has been processed and dispatched.

Delivery times are estimates and may vary depending on the destination country, customs clearance, carrier delays, weather conditions, and other circumstances beyond our control.

Orders may require additional processing time before dispatch. If additional processing time is required, we will communicate the expected timeframe to the customer.

Shipping Charges

Shipping charges are calculated based on the selected shipping method, delivery destination, and order details. The shipping charges displayed at checkout represent the applicable shipping costs for your order.

No additional shipping or handling charges will be applied after checkout. Any applicable shipping costs will be communicated before you complete your purchase.

Customs Duties, Taxes and Import Charges

International orders may be subject to customs duties, import taxes, brokerage fees, customs clearance charges, or other fees imposed by the destination country.

The customer or recipient is responsible for all applicable duties, taxes, import charges, brokerage fees, and customs clearance charges unless explicitly stated otherwise at the time of purchase.

Customs requirements and charges vary by country and are outside our control.

Shipping Delays

Estimated delivery times are not guaranteed delivery dates. Delays may occur because of customs clearance, carrier delays, weather conditions, incorrect or incomplete delivery information, or other circumstances outside our control.

We will make reasonable efforts to assist customers in tracking and resolving shipping issues with the applicable carrier.

Returns and Exchanges

15-Day Return Policy for Eligible Items

If you receive a product that is damaged upon delivery or an item is missing from your order, please contact us within 15 days of delivery to request a return, replacement, or exchange. We will provide the return instructions.

Returns and exchanges are subject to verification and inspection.

Items Not Eligible for Return

We do not accept returns or exchanges for products that customers no longer want, no longer need, or ordered by mistake.

Custom-made items are non-returnable unless they arrive damaged or incorrect.

Returns are accepted only for eligible issues covered by this policy, such as products that arrive damaged or items that are missing from the order.

How to Request a Return or Exchange

If you receive a damaged item or an item is missing from your order, please contact us within 15 days of delivery.

When contacting us, please provide:

Your order number
The name of the product
A description of the issue
Photographs of the damaged product or packaging, where applicable
Any other information required to verify the issue

Our team will review the request and provide further instructions if the return or exchange is approved.

Please do not send an item back without contacting us first and receiving return instructions.

Condition of Returned Items

Eligible returned products may be inspected before a refund, replacement, or exchange is approved.

Products should be returned in their original condition, except where the product was damaged when received.

Refunds

Once an approved returned item is received at our warehouse and inspected, the refund will be issued to the original form of payment.

Approved refunds are processed within 3–5 business days after the returned item has been received and inspected.

The time required for the refund to appear in your account may vary depending on your bank, credit card issuer, payment provider, or financial institution.

Shipping Costs and Refunds

Original shipping charges are generally non-refundable, except where the item you received was damaged or an item was missing from your order because of our error. In those cases, we will review the shipping charge as part of your claim.

Estimated delivery times are not guaranteed, and a delayed delivery by the carrier does not by itself entitle you to a refund of shipping charges. If your order has not arrived within the estimated delivery window, please contact us and we will help you track the shipment with the carrier.

Customs duties, import taxes, brokerage fees, clearance charges, and other fees imposed by the destination country are not refundable by us.